Zenduty

Zenduty is a powerful online platform that allows you to manage incidents in an optimal way. You minimize downtime, prevent and resolve all incidents that could negatively impact the service, all in record time.

What are the ingredients of success for any business? Reliability, quality and resilience. To achieve these goals, you need to ensure that your services are working properly. That way, you can provide your most demanding customers with state-of-the-art SLAs.

What better way to do this than with an online incident and alert management platform? Zenduty is a collaborative platform that can meet all your needs. It provides you with end-to-end alerts, allows you to manage calls, but also to organize responses in the most relevant way.

Using this tool gives your teams control and powerful automation capabilities over the entire incident management lifecycle.

You can know in seconds:

• Which service is live;
• What the problem is;
• Which employee is most likely to resolve the incident.

In other words, the Zenduty platform centralizes all alert management. Each team member knows what to do, where and when. It’s even possible to use customized, data-driven on-call rotations. This allows your team to provide 24/7 operational coverage. No major incident is left out of your scope.

Your company perfectly meets customer expectations and improves its brand image.

Build reliability into your entire production operation

Key features

• Collaborative incident management — Zenduty's frictionless response feature allows you to deploy the optimal incident response procedures and resolve incidents 60% faster. Efficient task delegation, collaborative triage, and integrations with your existing tools make resolving incidents a breeze.
• Actionable insights — Leverage Zenduty's complete and ergonomic dashboard to monitor the operational health of your organization in real-time and respond up to 90% faster. Get detailed insights at a glance, customize your dashboard, and stay in control - all from a single pane of glass.
• A complete and ergonomic dashboard — Take advantage of a customizable dashboard. You can then observe the operational health of your organization with a detailed view. This view allows you to respond to incidents 90% faster and resolve them 60% faster.