Zoom Phone

Zoom Phone is a cloud-based PBX system that consolidates voice, video, and messaging into a single interface. Built on Zoom’s reliable architecture, it allows you to replace traditional desk phones with a flexible VoIP solution.

Zoom Phone represents a significant shift in enterprise telecommunications, moving away from fragmented legacy hardware toward a unified, software-defined approach. As a cloud-native VoIP solution, it integrates directly into the existing Zoom ecosystem, allowing you to transition a standard voice call into a full-featured video meeting with a single click. This interoperability eliminates the friction often found in traditional office setups where phone systems and video conferencing tools live in separate silos.

The platform is designed with global scalability in mind, offering local PSTN access in dozens of countries and supporting “Bring Your Own Carrier” (BYOC) models for organizations with existing telecommunications contracts. It provides enterprise-grade features, such as intelligent call routing, automated attendants, and detailed call analytics, without the need for complex on-site infrastructure. Because it operates on the same high-performance network that powers Zoom’s video services, it maintains high voice quality even in low-bandwidth environments.

For businesses looking to modernize their tech stack, Zoom Phone offers a path to consolidate vendors and reduce administrative overhead. Centralized management through the Zoom portal simplifies your onboarding and provisioning of desk phones.

A cloud-based business phone system built for modern hybrid teams.

Key features

• Elevate to meeting — You can instantly transition a standard voice call into a full Zoom video meeting without requiring the other party to hang up or dial into a separate conference bridge.
• Auto-attendants and IVR — The system allows you to create automated answering menus that route callers to the correct department or individual based on customizable rules and user input selections via keypad.
• Call recording and transcription — Conversations can be recorded locally or to the cloud, providing you with searchable transcripts and the ability to review important details from past business calls or meetings.