Userback

Your customers’ experiences are important in your business development. Userback provides all the tools you need to simplify your customer feedback collection and make the necessary changes to improve their journeys.

Are you and your team getting lost in your email campaigns and customer feedback spreadsheets? Userback helps you organize your feedback collected from customers directly from your website or application.

Improve your customer experience using Userback’s Customer Satisfaction Tool. Your customers have more options when it comes to leaving feedback on your website: video or annotated photos. Even collaborate with your customers through comments and notifications to make sure you get all the necessary and vital details of their feedback.

You and your team can manage multiple projects in Userback’s dashboard. Add comments, tags, and statuses to each of the different feedback you receive. There is no more confusion between the multiple email threads and campaigns that were sent out. Teams can respond more quickly and efficiently, meaning customer satisfaction is likely to increase.

Userback can be easily integrated with your choice of project management or bug tracking tools for different functions. Tools like Slackand Intercom can be integrated to trigger notifications directly from Userback. Other tools like ClickUp, Mondayand Zendesk allow you to manage your customer feedback and create tickets, reports, and more.

Userback is not only a suitable tool to organize and visualize your customer feedback. It allows you to use that feedback to your advantage to debug and improve your website or application easily. See what your customers have to say.

Key features

• A voice for your customers — Userback lets your customers leave video feedback where you can see exactly what they see. This not only saves you time but also your customers - no more lengthy emails detailing their feedback or the problems they experience. And the best part is no browser extension is needed, customers simply record and submit their video.
• Faster debugging — Customer feedback videos and session replays allow you to identify any bugs quickly. You will know exactly where the problem comes from, saving you time and effort, and making sure your website or application is performing at its best.