DoneDone

DoneDone combines project management and customer support in one wonderfully simple app. Your team and your customers can centralize all their needs through DoneDone.

In business, it is sometimes difficult to juggle all the necessary tools. Between marketing, project management or customer support, software accumulates and processes become unnecessarily complex. Instead, with DoneDone, you make sure things get done with ease. This all-in-one tool centralizes your needs and simplifies both your employees’ and your customers’ daily lives.

The strength of the DoneDone SaaS tool is that it adapts to your needs. By centralizing all the needs related to your team, your projects and your customers, you accelerate the processes and reduce the associated costs.

The use cases of DoneDone are very varied:

- Product team: Your employees can use DoneDone to track features and fix bugs.

- Customer support: You can centralize customer tickets and respond to them.

- Marketing team: From content creation to advertising campaigns or event planning, your team can gather everything on DoneDone.

- HR department: Your HR consultants can manage job postings and talent hires.

In addition, DoneDone is the perfect companion for employees who work remotely. The tool allows them to stay connected with other team members and track the progress of projects and tasks with ease.

All these features are ideal for improving the work of your employees. They spend less time on low-value tasks. They are happier at work and more involved in projects.

Key features

• Manage workflows optimally — Optimize workflows by utilizing pre-designed task tracking, customer support, and hiring workflows from DoneDone. Alternatively, build your own custom workflows to tailor to your specific needs and keep productivity high.
• Deliver responsive customer service — Ensure excellent customer service with DoneDone's automatic email forwarding feature, which streamlines communication between your support teams and customers. Eliminate the hassle of broken email chains and keep all important conversations in one place.
• Track tasks efficiently — The DoneDone tool helps teams get organized and complete assigned tasks. The platform tracks bugs, tasks and issues. Each employee can know at any time what he or she has to do and where to follow the completion of the tasks in progress.