tawk.to

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

tawk.to is the world's most widely used live chat software, with over 35% of websites using live chat opting for their platform. The service is completely free to use, with no limits on agents, chat volumes, or the number of websites you can add widgets to.

The platform generates revenue by providing Hired Agent services for customers who don't want to answer chats themselves. This unique business model allows tawk.to to offer premium features at no cost to users, contributing to its widespread adoption.

tawk.to boasts a globally distributed architecture hosted on Google Cloud, ensuring optimal performance and low latency for users worldwide. This infrastructure enables the platform to handle communications between millions of business users and billions of end consumers efficiently.

The company prides itself on its diverse and inclusive workforce, with team members spread across 20 different countries and all time zones. This global perspective allows tawk.to to better serve its international user base and understand diverse customer needs.

tawk.to is committed to building relationships within its community, regularly organizing global meetups (currently suspended due to travel restrictions) to connect with users and gather valuable feedback for continuous improvement.

It’s time to revolutionize your customer communication.

Key features

• Real-time customer activity monitoring — Track visitor behavior on your website in real-time, allowing you to see which pages they are viewing and how they interact with your site. This enables proactive engagement, letting your team reach out to visitors at the right moment to offer assistance or answer questions.
• Multi-channel customer engagement — Engage with customers across various platforms from a single dashboard. Whether they reach out via live chat, email, social media, or messaging apps, you can manage all interactions seamlessly, ensuring a consistent and responsive customer experience.