Hiver Gmail Extension

Streamline your processes and provide your customers with a smooth and quality customer experience via Gmail. The Hiver tool allows you to transform your Gmail inbox into a complete customer management solution.

Customer relationship management is essential, but it can be tedious. Indeed, it is necessary to follow each customer request, to find the essential information to answer the request, then to provide an adapted answer. It is therefore necessary to centralize data and actions within a single tool, but which one?

The Hiver solution can be used to surprise your customers and offer them fast and efficient communication. Thanks to it, you can integrate all the elements your employees need to carry out their mission into the inbox they use. Customer support chat, performance indicators, note-taking, or task delegation are all features offered by Hiver.

Whether it’s email management, real-time customer support, a customer knowledge base, or a collaboration tool, Hiver is an all-in-one solution. It is able to integrate seamlessly with processes in a variety of industries such as travel, logistics, education, real estate, and manufacturing.

More than 8,000 teams use Hiver to provide their customers with a quality experience that meets their expectations. More than 1,500 leading companies have used this software to improve their customer service. These include NYU, Funding Circle, Kiwi Com, Samsara, and Pluralsight.

In addition, Hiver has received three awards from G2: Best Usability, High Performer, and Best Relationship. These accolades highlight Hiver's commitment to delivering an exceptional user experience and effective customer support.

Key features

• Manage customer conversations — Collaborate faster with your employees throughout the customer care process. Assign emails with one click, track email status, and categorize emails with tags, all while continuing to use your regular email software with ease.
• Streamline your workflow — Easily manage your email workflow with Hiver's one-click email assigning, status tracking and categorization with tags. It integrates seamlessly with your existing email software too.
• Connect your favorite applications — The Hiver online platform adapts to your work habits. Connect your favorite applications in minutes to streamline processes. So you can continue to use tools like Asana or Jira in conjunction with this customer management tool.