LiveChatAI

LiveChatAI is a customer support platform that uses AI to handle common questions directly from your existing resources, such as websites, documents, and knowledge bases. By automating up to 70% of routine queries, it helps customers get quick, accurate answers.

LiveChatAI brings automation and personalization together to make customer support more efficient without losing the human touch. Instead of relying on generic scripts, the chatbot learns directly from your website content, PDFs, and FAQs, which means answers are not only accurate but also specific to your business. With built-in multilingual capabilities, it’s designed to support customers across regions and audiences. The AI goes beyond surface-level replies by keeping instructions complete and clear, thanks to its Boost technology that adds missing content, resolves vague pronouns, and ensures every response makes sense.

For many businesses, this translates into instant resolution of up to 70% of routine questions, ranging from billing to account troubleshooting. When a request is more complex, the chatbot passes it along to a human agent with all prior context intact, so customers don’t have to repeat themselves. Beyond conversation, LiveChatAI can manage practical tasks such as scheduling meetings, checking stock, or processing payments within a secure and transparent framework.

Key features

• AI Boost™ contextualization — LiveChatAI’s built-in Boost technology makes responses feel natural and easy to follow. It automatically fixes unclear pronouns, fills in missing context, and ensures instructions are complete.
• Instant resolutions — By drawing answers from your website, documents, and knowledge base, LiveChatAI can handle up to 70% of common questions right away. This reduces wait times for customers and gives your support team more bandwidth to focus on challenges that need a human touch.
• Human-AI handoff — When a situation calls for a person, LiveChatAI transfers the conversation directly to a support agent. The customer’s full chat history is carried over, so they don’t need to start from scratch, making handoffs smoother and less frustrating.