LiveChat

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

The LiveChat platform lets you deploy an online chat solution on your website. Thanks to this software tool, you can respond to customer queries as quickly as possible.

With LiveChat’s customer support software, you can significantly improve customer satisfaction. As soon as a customer wants to contact you, all they have to do is send you a message via live chat. You can then reply directly in the application in a matter of seconds. To save time, you can use saved response templates, which are ideal for providing a fast, quality response to users’ most frequent queries.

LiveChat supports your business growth. This solution saves you time while enabling you to acquire, convert and retain customers via your website.

A range of relevant features make LiveChat the ideal chat software for your startup. For a start, you can view what your user is writing before they send their query. This allows you to be proactive and respond faster to their request. Various elements such as buttons, predefined response choices, product recommendations and an appointment scheduling option complete the LiveChat chat.

Renowned companies such as McDonald’s, Mercedes-Benz, Adobe, Unilever and PayPal use the LiveChat solution on a daily basis to engage and retain their customers.

You can take advantage of Secret’s discount coupon to discover the chat support platform in the best conditions.

Key features

• Access reports on your agents and their performance — Find out how many chats your agents handle, how many missed chats, user satisfaction, response time, chat duration and more.
• Manage teams — Define groups of agents so that each one can handle requests that match their skills. Set up the number of requests they can handle simultaneously as well as the times they can be called upon.
• Optimize customer service performance — Create and manage tickets from the platform when the question cannot be resolved immediately by chat: categorize them so that the right agents can answer them.
• Set up optimized and customized chats — Personalize chat and provide your users with quick responses, thanks to saved and predefined answers. Send them documents if needed, and keep track of all your conversations for more personalized responses.