Freshdesk

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

The Freshdesk customer service platform is all about collaborative working. It enables you to improve your customer care while facilitating the work of your employees.

This cloud-based software tool centralizes all the features you need to optimize your customer service. Using this Help Desk solution, you can manage tickets from all the channels used by your startup. Freshdesk’s strength lies in its unified, collaborative inbox. All agents can access the various customer requests, which are prioritized and categorized.

Your business can move up a gear thanks to the highly relevant functions that complement ticket handling. In particular, automated workflows enable your agents to save time and concentrate on high value-added tasks. Tickets are sorted as soon as they arrive on the platform. What’s more, automatic alerts and a chatbot help to speed up the handling of requests.

To improve your customer service over time, you can rely on the comprehensive analytical reports offered by the Freshdesk tool. An attractive, ergonomic dashboard displays all the key performance indicators you need. You can then monitor team performance and identify areas for improvement to optimize your business practices and processes.

More than 60,000 companies, including Decathlon, Bridgeston and Pearson, rely on Freshdesk to effectively manage their customer service.

Secret offers you a promotional coupon to take advantage of the benefits of the Freshdesk SaaS platform while making valuable savings.

Key features

• Opt for multi-channel support — Handle customer inquiries from email, phone, social media, and web chat, all unified under Freshdesk for a seamless support experience.
• Optimize ticket management — Manage tickets received from different platforms in a single inbox. For greater efficiency, your teams can predefine responses and automate different actions on received tickets.
• Enhance customer satisfaction — Leverage integrated surveys to gauge customer satisfaction post-resolution, ensuring continuous service improvement.