Tidio

Tidio is a versatile customer service platform designed to help businesses connect with their customers more easily and efficiently, bringing together live chat, AI-driven chatbots, a simple help desk, and multichannel messaging.

Tidio is a customer service platform that brings live chat, AI chatbots, unfiied help desk tools, and multichannel messaging together in one easy-to-use space. It’s designed to help you handle customer conversations smoothly, no matter how many channels you use. With Tidio, you can chat with visitors on your website in real time, automate replies to repetitive questions, and keep track of everything through a single inbox that covers chat, email, social media, and messaging apps like WhatsApp and Instagram.

One of Tidio’s standout features is its AI-powered Lyro Agent, which can manage a big chunk of routine questions on its own, giving your team more time to handle issues that need a human touch. It even works across multiple languages, which is helpful if you have a diverse customer base. For online stores, Tidio makes it simple to provide order updates, manage returns, or answer product questions quickly—helping you boost customer loyalty and even close more sales.

Everything is backed by clear analytics so you can see what’s working, spot trends, and improve how your team works over time. Tidio also takes privacy seriously and meets GDPR and CCPA requirements. It’s flexible enough to grow with you, whether you’re just starting out or managing thousands of chats each day.

Many companies have observed impressive results:

• KAYA automates 75% of inquiries with Tidio's AI
• Cove Smart achieved a 70% increase in self-service resolution with Lyro AI Agent
• ADT Security Service boosted sales by 17% using Tidio

Key features

• Help desk and ticketing — Tidio’s help desk tools help you keep track of support requests from start to finish. Agents can leave notes for each other, set response time goals, and check how satisfied customers are after an issue is resolved.
• Multichannel inbox — All your customer messages, from your website chat, email, Facebook Messenger, Instagram, or WhatsApp, land in one organized inbox. This keeps things from slipping through the cracks and helps your team reply faster.