Pivony

To analyze and better understand customer behavior, Pivony is a great ally. This online platform allows you to constantly monitor customer expectations in order to adapt your product and service offer. This way, you can manage your business more serenely and efficiently.

For all marketing professionals, behavioral analysis is a pillar of any successful strategy. It helps to improve the customer journey while facilitating decision making. However, when faced with the huge volumes of data produced, it can become complex to make the most of the data and take full advantage of it. Pivony is the answer to this need. This SaaS platform allows you to understand what users want in a simple and efficient way.

To analyze in a relevant way, Pivony relies on artificial intelligence. The latter, equipped with natural language understanding, is able to exploit your data from all channels, whether internal or external. Thus, the data sources taken into account by this software-as-a-service solution can come from social media, websites or applications, after-sales service tickets, customer reviews, or even live chat. Pivony’s strength is to centralize all this information to ensure data processing in one place. The complete analyses can then be consulted via a complete and ergonomic dashboard.

This customer intelligence and the analysis of information from different databases will allow you to improve the customer experience, the performance of your marketing campaigns, and boost your brand image. The result is better customer satisfaction and increase customer loyalty.

Find out what your customers want and improve your offer

Key features

• Easily share insights across your organization — Pivony's one-click PDF report generation allows you to quickly produce clear and comprehensive data reports, enabling your team to make more informed decisions and drive growth across all aspects of your business.
• Leverage your internal data — You can integrate all data from your internal surveys, Zendesk tickets, post-ticket surveys, or even chatbots into the analysis. This allows you to understand customer expectations and improve your customer service.
• Connect all relevant data sources — Pivony supports customer reviews, social networks like Twitter or Facebook, your website, or even applications. Analyze customer behavior across the entire omnichannel journey in a matter of moments.