Freshservice

Freshservice's no-code, intuitive, and intelligent solution leverages AI to help companies of all sizes be more efficient, effective, and achieve a better ROI.

Freshservice is a powerful ITSM (IT Service Management) software package that lets you efficiently manage your startup’s IT services. Its many and varied functions will save you precious time. Freshservice uses AI-driven automation and predictive analytics to streamline workflows, automatically prioritize tickets, and provide intelligent insights for improved IT service management efficiency.

To accelerate your business, your company needs modern, scalable, high-performance solutions. The Freshservice software tool meets all these criteria and more. This ready-to-use, easy-to-configure solution can be deployed as quickly as possible. Once up and running, the SaaS solution provides you with powerful artificial intelligence and automation capabilities to optimally manage your IT services.

Using Freshservice enables you to bring service and operations management closer together. A range of highly relevant features are used to reduce downtime and optimize the availability of the services offered by your startup. Automated alert grouping, on-call organization and intelligent alert management rules ensure you have the technical infrastructure to keep pace with your company’s growth.

All your hardware, software and SaaS resources are managed within a single platform, and you simplify processes for your teams by offering them a unified tool.

More than 60,000 companies and organizations worldwide have chosen Freshservice to manage their information systems. These include Chargebee, Wake Forest, TaylorMade, RingCentral and Western Sussex Hospitals.

Key features

• Advanced reporting & analysis — Monitor service desk performance, make informed decisions and improve service delivery with predefined or customizable service desk-wide reporting capabilities.
• Self-service portal — Allow your customers to troubleshoot and resolve issues on their own with a convenient self-service portal that cuts down on support tickets and frees up your time.
• IT Asset Management — Gain full visibility into your assets, enhance effective IT change management, improve asset utilization and reduce costs.