Freshchat

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

The Freshchat platform is live chat software designed for sales, support and customer engagement teams. This software tool gives you the ability to exchange with your prospects or customers from all essential channels, including your website, mobile app or the social networks used by your startup.

By using Freshchat, you can accelerate your business by facilitating the work of all your collaborators. You’ll be able to offer a unified, high-quality experience across all key channels.

Relevant features enable you to go beyond simple discussions. First and foremost, Freshchat gives you a choice of weapons: messaging, live chat, email or voicemail, everything is possible to engage your customers wherever they are.

To offer self-service to your most demanding customers, the platform is capable of deploying bots based on artificial intelligence. This ensures a permanent presence of the web.

But that’s not all! Freshchat is also a workspace for your agents, proactive customer journeys to turn every interaction into a sales opportunity, and comprehensive data analysis tools.

Over 60,000 companies have already adopted Freshchat. These include organizations and companies such as Klarna, Blue Nile, make my trip, Travix and Harvey Norman.

Optimize customer communication and satisfaction

Key features

• Get real-time performance reports — Freshdesk Messaging allows you to get personalized reports on your team, as well as on each team member, in real-time.
• Optimize team management — Automatically predefine which members are assigned to which conversations by defining their role on the platform.
• Respond quickly to customer requests with the chatbot — Quickly and easily create a single chatbot for all your applications. This way, you can provide 24/7 customer service.
• Communicate in 33+ languages — Freshdesk Messaging allows you to choose among 33+ languages, the one that suits you best for your messaging. With its live translator, you can also communicate instantly with your customers and prospects.